Order Processing & Shipping Information

New Zealand Delivery Charges

• Free shipping on NZ orders over $150, excluding Rural Delivery ($9.99 set fee will apply) and bulk items like big tents, coolers, fridges, freezers, gym equipment and kayaks. (Please view product pages for item shipping costs).

• Special orders - we will contact you to discuss should extra shipping fees be applicable.

Australian Delivery Charges

• $24.99 on all Australian orders
• Not all products are available to be shipped to Australia due to size, weight or existing supply agreements

Order Processing

Once we received your order, its status will be updated in your account (if you created an account with us). Log in HERE to check on its progress.

If you order late on a Friday or during the weekend we will process your order on the next business day.

Order Despatch

Dispatch Times: We want to provide you with clear information about how product dispatch works on our website. Please take note of the following details:

1.On the Product Page: You can find dispatch times displayed prominently on each product page, just above the shipping icon. This information will help you understand when your item will be sent out.

2. Different Dispatch Origins: We have multiple dispatch origins for our products:

Main Distribution Hub: Some items are shipped directly from our main distribution hub in Dairy Flat. These products typically have shorter dispatch times.

Transfers to Main Distribution Hub: For certain items, there may be a brief delay as they are transferred to our main distribution hub before dispatch. This process ensures efficient handling and delivery.

Supplier Warehouse: In some cases, products are shipped directly from our supplier's warehouse. This is also clearly specified on the product page.

We aim to be transparent about the dispatch process for each item to provide you with accurate expectations. If you have any questions or need further clarification about dispatch times, please don't hesitate to contact our customer support team. Your satisfaction is important to us, and we want to make sure your shopping experience is as seamless as possible. 

• Orders will be dispatched promptly, but we cannot be held responsible for courier delays.
• International border customs processes may impact delivery times, over which we have no control.

Missing Orders

Outdoor Action will not be held liable for any orders that go missing once delivered by a courier. Please get in contact with the courier company which your tracking information is with. 

Further Assistance

If you need further assistance, please feel free to contact us HERE using our Contact form or the chat feature on our website