Returns Policy/ Returns Center

Outdoor Action NZ Returns Policy

You have made an online purchase, it has arrived and it doesn't fit or perhaps it isn't quite what you wanted or maybe you have simply changed your mind?

Whatever the reason this is not going to be a problem.

If you follow the directions below we can swap, refund or upgrade the item for you - it is entirely up to you. We hope this gives you peace of mind while shopping online at Outdoor Action.

HOW TO RETURN AN ITEM

Your item must be in its original packaging and in an unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

The product must be returned in the original, unmarked packaging to enable the product to be resold as new.

We aim to process your return request within 5 working days. 

Click below for our returns center:

RETURNS CENTER

RETURN EXCEPTIONS

Unfortunately some items can not be returned if the packaging has been opened, these include:

  • Tents, airbeds, inflatable mattresses and base layer/underwear of any type.
  • Climbing and mountaineering equipment cannot be exchanged or returned.
  • Merchandise that has been worn, used, or altered in any way will not be accepted for return or exchange.
  • Gas canisters/fuel cannot be returned or exchanged.
  • Clearance items cannot be returned for exchange or refund without prior acceptance.

SHIPPING FEE

  • We do not refund the original shipping fees.
  • The cost of returning goods rests wholly with the purchaser and we will not reimburse this cost.

WARRANTIES/REPAIRS

  • If your purchase is being repaired or replaced under warranty, please note this can take 3-4 weeks until resolved.

EXCHANGES

  • If your purchased item is in like new condition, you may exchange your purchased item for a different product. You will be required to pay any applicable shipping to get these back to our warehouse to process this exchange. 
  • We recommend using New Zealand Post as they have proven the most economical and timely service.