Returns, Exchanges & Warranties – Outdoor Action
We’re here to help if your purchase isn’t what you expected. Whether it doesn’t fit, isn’t what you thought, or you’ve simply changed your mind, we’ve got you covered.
1. How to Return or Exchange
- The item must be in original packaging, with labels attached, and in undamaged condition.
- Packaging and labels must not be damaged, broken, or covered with return labels
- If packaging or labels are damaged or missing, we cannot process your return or exchange, and you will need to cover shipping costs to have the item sent back to you.
- Pack items securely to prevent damage during transit.
2. Timeframe
- Items must be returned within 30 days from the date you received them.
- Returns are processed within 3 business days after we receive the item.
3. Exchanges
- First exchange: You pay to send the item to us, and we’ll send your replacement to you with free shipping.
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Further exchanges: A shipping fee will apply.
4. Refunds & Fees
- A 5% fee will be deducted from refunds to cover charges taken by the payment provider when you placed your order. We do not keep this money — it is kept by the payment provider and is not returned to us when we process a refund.
NO 5% fee applies if:
- You paid using POLI (bank transfer)
- You choose a gift card instead of a refund
- If you order the same item or similar in 2 or more sizes, keep at least one that fits, and return the others, the 5% fee won’t apply.
Other refund details:
- Original shipping costs are non-refundable.
- Refunds may take up to 5 business days after processing.
5. Order Cancellations
- Orders can be cancelled if they have not been prepared for shipping (this may be before tracking details are sent).
- A 5% fee will be deducted from refunds to cover charges taken by the payment provider when you placed your order. We do not keep this money — it is kept by the payment provider and is not returned to us when we process a refund.
- The same 5% fee rules apply to cancellations as refunds
- If we cannot supply an item due to our error (e.g., out of stock), you will receive a full refund.
6. Items We Cannot Accept for Return or Exchange
For hygiene, safety, or regulatory reasons, the following cannot be returned or exchanged:
- Any products that have been used/worn/ tested
- Tents, bivvys, shelters & related accessories
- Power banks, power stations, solar-powered items
- Airbeds, mattresses, sleeping bags & liners
- Stoves/ Flipfuel
- Headlamps & torches
- Kayaks
- Climbing & mountaineering equipment
- Clothing and accessories that have been worn, used, or altered
- Personal Locator Beacons
- Gift vouchers
7. Shipping Costs
- Shipping fees are non-refundable.
- Return shipping costs are the customer’s responsibility
Please click the link below to start the returns process:
Click Here to Start Your Returns Process
8. Warranty Claims
- Complete our Warranty Claim Form or email service@outdooraction.co.nz with details, photos, and short videos if possible.
- Claims may take 2–5 weeks while we work with the manufacturer or NZ distributor.
- Customers cover shipping costs for product inspections.
Warranty Claim Form
We're committed to making your return, exchange, and warranty experience as smooth as possible. Your satisfaction is our top priority.
If you have any questions, feel free to reach out to us at service@outdooraction.co.nz. We're here to help!