Returns Policy

You have made an online purchase, it has arrived and it doesn't fit or perhaps it isn't quite what you wanted or maybe you have simply changed your mind?

Whatever the reason this is not going to be a problem.

If you follow the directions below we can swap, refund or upgrade the item for you - it is entirely up to you. We hope this gives you peace of mind while shopping online at Outdoor Action.

 

How To Return An Item

Your item must be in its original packaging and in an unused condition to be returned,  unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email service@outdooraction.co.nz to request a return authorisation and we will assign you a tracking #.

2. Mail your returned item to: (we recommend you use a signature required service)
     
     Outdoor Action

     Returns Department Tracking #
     Unit M, 121 Rosedale Road
     Albany, 0632
     North Shore City,
     New Zealand


3. Please ensure you include the tracking number and sender details on the package.

 

Return Exceptions

Unfortunately some items can not be returned if the packaging has been opened, these include:

  • Tents, DVD's, computer software, airbeds, inflatable mattresses and base layer/underwear of any type.

  • Climbing and mountaineering equipment cannot be exchanged or returned.

  • Merchandise that has been worn, used, or altered in any way will not be accepted for return or exchange.

  • Clearance items cannot be returned for exchange or refund without prior acceptance.


Shipping Fee

  • We do not refund the original shipping fees.
  • The cost of returning goods rests wholly with the purchaser and we will not reimburse this cost,

 

Exchanges

  • If your purchased item is in like new condition, you may exchange your purchased item for a different product. You will not be subject to a restocking fee in this case, but you will be required to pay any applicable shipping. Applicable shipping includes the cost to return the original order and our standard shipping fee for sending exchanged item back to you.