Q:How do I know if a product is available in stock with you or your suppliers?

A:We ensure that our product pages are regularly updated to reflect current stock availability, both with us and our suppliers. Each product page is detailed with this information for your convenience, giving you a clear indication of availability at the time of your browsing.

Q:What happens if there's an error in stock availability?

A:While we pride ourselves on our exceptional accuracy rate in stock management, there may be rare instances of discrepancies. In the event a product you've ordered is out of stock, which was not indicated on the product page, we will immediately inform you. Our team values your choice and time, and in such cases, we offer several options:

1.Immediate Refund: We understand the inconvenience caused and offer a prompt refund if you choose not to proceed with the order.

2.Alternative Product Suggestions:Our knowledgeable staff can suggest similar products, ensuring that your needs and preferences are met.

3.Restocking Information:If you prefer to wait for the original product, we can advise you on the expected restocking time, allowing you to make an informed decision.

Your satisfaction is paramount to us, and we strive to keep our stock information as accurate and up-to-date as possible for a smooth shopping experience.

If you're interested in a product that's currently showing as out of stock, we're here to assist. You can utilise the 'Notify me when in stock' feature on the product page to receive updates on its availability. For urgent inquiries, please feel free to fill out the contact form at the bottom of the page

1. Direct Partnerships: We establish direct relationships with brand owners and authorised distributors, eliminating middlemen. This approach reduces additional costs that are often passed on to consumers.
2. Efficient Operations: Our operational model emphasises efficiency and cost-effectiveness. By streamlining our processes and reducing overhead costs, we can offer lower prices without compromising on quality.
3. Volume Purchasing: We buy products in large quantities, securing better deals. These savings are then passed directly to our customers.
4. Customer Loyalty: We believe in building long-term relationships with our customers. By offering more affordable prices, we aim to become your go-to source for outdoor gear, encouraging repeat business and customer loyalty.

In summary, our lower prices reflect our commitment to affordability, quality, and customer satisfaction. We strive to provide the best value for your investment in outdoor gear.

We exclusively source our merchandise directly from the original brand owners or through their officially authorised distributors. This strict procurement process ensures that every item we sell is legitimate, providing our customers with the assurance of receiving only genuine, high-quality products with every purchase.

Currently, we are pleased to offer shipping services to New Zealand and Australia. We are continuously working to expand our shipping destinations to reach more customers globally. Please stay tuned for updates on additional countries we will be shipping to in the future. If you have any questions or need further assistance, don't hesitate to contact our customer support team using the chat function or the form below.

While we strive to provide the most competitive prices for our products, offering free shipping is not feasible at this time. However, to support our customers, we partially subsidise the actual cost of shipping. This approach helps us maintain a balance between affordability and quality service.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).